TERMS & CONDITIONS

pricing

Prices above are a guide only and can vary due to thickness, length and desired result. Exact prices cannot be given via phone, email or socials, and are only confirmed in salon upon consultation with your stylist.
 

deposits

All bookings require a deposit. This deposit is then deducted from the final bill and the remaining balance is due on the day of your appointment. This deposit is non refundable in all cases, however, it can be transferred to another date when given 3 days notice.

online Bookings

Online bookings are subject to change. Please ensure all details are accurate when booking online so we are able to contact you if required. All online bookings require a 50% deposit of all services selected. A haircut/blowdry/roughdry is required for all appointments.

cancellation policy

A minimum of 3 days notice is needed to reschedule/cancel. A confirmation text is sent 5 days prior to appointment, therefore any appointments cancelled within 72 hours are subject to a rebooking fee of 50% of the original price. No shows incur a 100% fee of the original price. If we are unable to get your cancellation fee, it will be added onto your next service. We reserve the right to cancel your appointment if we do not hear from you after we have sent you your confirmation text.

adjustments

We guarantee all our work (as long as you are using salon quality products) and have a 14 day notification period if you would like to make an adjustment to your colour/cut. Please notify us via phone or email. All adjustments are free of charge, we do not offer refunds. A phone consultation will be required to ensure enough time is booked out for any adjustment.  Adjustments are only provided by the original stylist. Please note: change of mind is not considered an adjustment.

new clients/Colour Change

A consultation is required for all new colour clients, and any existing clients wanting a colour change. Most consultations will be done via phone call. It is important that you give us as much information about your colour history as possible. Sometimes a face-to-face consult will be required.